Cancel high-risk Shopify orders automatically

Updated on 12.01.23
2 minutes to read
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When an order is set to DECLINE, SEON considers it a high risk. You can automatically cancel orders with a DECLINE recommendation. We recommend enabling this after you've customized your account to best suit your needs and you are confident with the setup.


How it works

SEON runs fraud checks for every order you receive in your Shopify store. When an order is considered high risk based on your scoring threshold settings, it will be given the DECLINED state. By enabling Order cancellation, you can automatically cancel, void/refund, and restock these orders.

How to set it up

You can easily set up automatic order cancellation for your Shopify store in seconds:

1. Go to Apps.

2. Open SEON Fraud Prevention app.

3. Go to Settings.

4. Scroll down to the Declined section.

5. Toggle the switch left of Order cancellation.

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