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Product Updates
Interface
Dashboard
Giving you a top level overview of transactions in the system.
Transactions page
Explaining the transactions list panel and its functions.
Transaction Details
An overview of the different tabs of the Transactions Details page.
Customers page
Analyse customers based on their details, actions and connections.
Alerts page
Review alerts anc enable, disable or create alert triggers from this page.
Cases page
Create, investigate and manage cases from this page.
Manual Lookup page
Enrich data manually without an API integration using the Manual Lookup page.
AML page
The AML page is the heart of your anti-money laundering efforts where you can review AML checks and enable automatic AML monitoring.
Scoring Engine page
Customize rules to fit your risk appetite.
Lists page
Your go-to place to manage all blacklisted, whitelisted and flagged values.
Monitoring page
Monitoring the Machine Learning system performance.
Channels page
On the Merchants tab, you can see the number of transactions or the amount of all transactions in different states by each merchant.
Settings page
On the Settings page, you are able to adjust the workings of the admin and the interface to fit your operations.
API license keys
Create API license keys directly from the Admin panel for added security and flexibility.
Logs page
View every user action within the SEON Admin Panel within the Logs page.
Sandbox Environment
Explanation of the SEON test environment.
Transactions & Scoring
Scoring Engine overview
Learn about SEON's brain and how the fraud prevention magic happens.
Transactions overview
The Transactions page is your central hub for reviewing individual transactions in SEON.
Default rules
To help you get started from day one, SEON contains a collection of default rules.
Custom rules and parameters
Create custom rules and fight fraud your own way.
Lists & Flagging overview
Learn how to manage blacklisted, whitelisted and flagged values in your account.
Transaction Details – General widgets
An overview of the different tabs of the Transactions Details page.
Data enrichment widgets
Understand the hundreds of data points unlocked by SEON's data enrichment tools.
Custom fields and industry-specific widgets
Learn about how custom fields appear on the Transaction Details page and other unique widgets.
Custom scoring and states with rule categories
Group rules and automatically apply a unique score or state to all transactions that trigger a rule in these categories.
Lightning track
Lightning track can reduce fraud prevention response times to a few hundred milliseconds.
How to use regular aggregates
Starting with the basics, aggregate data is a high-level form of data that is created by combining single data points.
How to create a new filter
Filters help you get the best results with SEON, learn how to use them from our guide.
Understanding a confusion matrix
An overview of testing rules and machine learning performance with confusion matrices created by SEON.
Rule categories
Rule categories act as folders for your rules and enable powerful customization settings.
How to run a batch test
Automatically check thousands of transactions in a single batch. Upload your CSV or XLSX and review results on the SEON Admin Panel.
Email clusters
Email clustering was designed to enhance your fraud detection capabilities by identifying and grouping likely algorithmically generated email addresses.
Assigning transactions for review
Assign transactions to other team members to review.
Anti-Money Laundering
Working with AML API
Learn how to make the most of AML API in your day-to-day operations.
AML data sources
A list of all lists and databases AML API will check when you run lookups.
How to use AML API automatic monitoring
Turn on automatic monitoring to keep risky customers on your radar all the time.
AML API
Learn how to use SEON's AML compliance tools.
AML widget
Dive into all the data displayed on the AML information widget.
Using Fuzzy Search in AML queries
Customize your AML API integration to broaden results or reduce false negatives and ensure compliance in all cases.
Entity search
The entity search functionality allows you to uncover suspicious businesses, vessels, NGOs, and other organizations.
AML source and monitoring settings
decide which of the four main source types you want the AML API to check.
Case Management
Introduction to AML and fraud case management
Explore the technologies and strategies for detecting, investigating, and reporting suspicious activities with SEON.
Setting up alert triggers
Learn how to set up trigger that will activate alerts your team needs to investigate.
Handling alerts
Everything you need to know about assigning and managing alerts within SEON.
Investigating cases
Learn how to create and manage cases within the SEOn platform.
Filing SAR reports
Filing SAR reports is now faster and easier with SEON's prefilling capabilities and AI-generated SAR form fillings.
Device Fingerprinting
Device Fingerprinting Overview
An introduction to SEON's device fingerprinting tools and all the valuable insights you can unlock with the technology.
What makes SEON's Device Fingerprinting unique?
See how SEON's device fingerprinting tools can help you protect your business.
Device fingerprinting integration options
Learn how to integrate SEON's Device Fingerprinting options into your website or app.
Understanding hashes
Learn about how hashes can help you catch fraudsters.
Devices & OS Widget
Learn all about the device specifications you can find in the Devices & OS widget.
Get started with Device Fingerprinting Rules
Unlock the full fraud-fighting potential of SEON's device fingerprinting solutions by creating custom rules.
Block multi-accounting with Device Fingerprinting
Counter multi-accounting attempts with the power of device fingerprinting.
Residential proxy and VPN detection
Learn how detecting proxies and VPNS, then using this data in default and custom rules can help protect your business.
Settings
Setting priority platform timeouts
learn how to set the sites most important to your decision-making process as priority social and digital platforms
Using the desired accuracy settings
Learn to set up auto accuracy so you get all the data you need, regardless of exactly how long it takes.
How to adjust the data enrichment timeout
Configuring your timeouts properly is a core element of getting the most from SEON. Learn how to adjust them here.
SSO with Azure AD – Setup Guide
SSO with Azure AD allows your team to sign in to SEON using their Microsoft account. Learn how to set it up.
SSO with Ping Identity – Setup Guide
A step-by-step guide to setting up Ping Identity as your SSO provider for SEON.
SSO with Okta – Setup Guide
A step-by-step guide to setting up Ping Identity as your SSO provider for SEON.
SSO with Google – Setup Guide
A step-by-step guide to setting up Google Identity as your SSO provider for SEON.
Machine Learning
Activate blackbox scoring
Once activated, blackbox machine learning probabilities are layered into the decision powered by the Scoring Engine.
Whitebox Machine Learning
Our whitebox machine learning feature creates advanced rules to help you fight fraud.
Blackbox Machine Learning
The Blackbox model calculates a fraud probability score to give you another tool to fight fraud.
Feedback Loops & Label API
Machine learning tools perform best with detailed data and feedback.
SEON for Shopify
Quick Start Guide to SEON for Shopify
Connecting SEON to your Shopify store is easy. Find out more in this quick guide.
Tweak your SEON for Shopify settings
Check out these advanced customization options to get the most out of SEON.
Customize your risk appetite with SEON for Shopify
Quickly update the fraud score thresholds for SEON's fraud prevention recommendations.
Capture Shopify payments with SEON
Reduce risk with better automation for capturing payments after fraud checks.
Hold the order fulfillment in Shopify
We can put a hold an order fulfillment when SEON recoomends the order is risky.
Cancel risky Shopify orders automatically
Automatically cancel Shopify orders SEON recommends you decline because of fraud risks.
Checking orders with SEON for Shopify
SEON will give you a fraud recommendation for each order placed on your Shopify store. Here's what you need to know.
SEON’s Shopify admin extensions
Run checks on any past order with SEON's Shopify admin extensions.
How to send custom order information to SEON
Send custom data fields to SEON with external tools to add more details to order analysis.
Shopify FAQ
Get all your questions around our Shopify app answered here.
Whitepapers
Manual processes - Fraud Investigation
A step by step guide for conducting manual reviews.
Dynamic Friction - Bringing Pre-KYC into the mix
Explaining the importance of dynamic friction during KYC.
SEON Compliance Whitepaper
A Summary of SEON's Legal and Security Processes
Build a machine learning model using SEON data
Read how you can build a machine learning model using data from SEON's data enrichment process.
How to make the most out of your machine learning model
Add these recommended data points to your existing machine learning model so your business can benefit the most and make you as successful in fraud prevention as possible.
FAQ - Frequently Asked Questions
Sandbox FAQ
Sandbox related questions can be found here.
Billing and pricing FAQ
How we charge and bill you for using SEON.
Admin Panel FAQ
Questions and answers about using the SEON admin panel.
Rules FAQ
Questions & answers regarding rules.
Features FAQ
Features FAQ.
Miscellaneous FAQ
Other FAQ.
AML API
Dive into the details of SEON's AML and KYC tools.
Lists and flagging
Blacklisting and whitelisting items, flagging suspicious transactions and creating custom lists.
Integration
Questions related to APIs, Device Fingerprinting, and integrating SEON.