Giving you a top level overview of transactions in the system.

Dashboard

Explaining the transactions list panel and its functions.

Transactions

An overview of the different tabs of the Transactions Details page.

Transaction details

Analyse customers based on their details, actions and connections.

Customers

Review alerts and enable, disable or create alert triggers from this page. 

Alerts 

Create, investigate and manage cases from this page.

Cases

Enrich data manually without an API integration using the Manual Lookup page.

Manual Lookup

The AML page is the heart of your anti-money laundering efforts where you can review AML checks and enable automatic AML monitoring.

Customize rules to fit your risk appetite.

Scoring Engine

Your go-to place to manage all blacklisted, whitelisted and flagged values.

Lists

Monitoring the Machine Learning system performance.

Monitoring

On the Merchants tab, you can see the number of transactions or the amount of all transactions in different states by each merchant.

Channels

On the Settings page, you are able to adjust the workings of the admin and the interface to fit your operations.

Settings

Create API license keys directly from the Admin panel for added security and flexibility. 

API license keys

View every user action within the SEON Admin Panel within the Logs page.

Logs

The four-eye principle requires sensitive changes to be reviewed and approved by a second user before they take effect.

Four-eye principle

Explanation of the SEON test environment.

Sandbox Environment

The Scoring Engine is SEON's core decisioning system, designed to empower businesses with advanced fraud prevention capabilities.

Scoring Engine overview

The Transactions page is your central hub for reviewing individual transactions in SEON. 

Transactions overview

To help you get started from day one, SEON contains a collection of default rules.

Default rules

Create custom rules and fight fraud your own way.

Custom rules and parameters

Risk signals are color-coded tags in SEON that highlight fraud risk at a glance. Each one is powered by rules from SEON’s fraud library, ensuring consistent and reliable signals.

Risk signals

Learn about how custom fields appear on the Transaction Details page and other unique widgets.

Custom fields and industry-specific widgets

SEON now has chargeback management. Find out more in this quick guide.

Automated chargeback management with SEON

SEON's similarity feature compares data points, looking for subtle variations in inputs such as names, emails or usernames. This is essential in identifying suspicious attempts at creating multiple accounts or evading blacklists.

Similarity Features

Learn how to manage blacklisted, whitelisted and flagged values in your account.

Lists & Flagging overview

Rule categories act as folders for your rules and enable powerful customization settings. 

Rule categories

Group rules and automatically apply a unique score or state to all transactions that trigger a rule in these categories.

Custom scoring and states with rule categories

Lightning track can reduce fraud prevention response times to a few hundred milliseconds.

Lightning track

Transaction details – General widgets

Starting with the basics, aggregate data is a high-level form of data that is created by combining single data points. 

How to use regular aggregates

Filters help you get the best results with SEON, learn how to use them from our guide.

How to create a new filter

Pass POS or custom coordinates in the transaction request and SEON returns distances to each address source (IP, user, shipping, billing) for use in rules and filters.

Catch location mismatches with POS and Custom Coordinates

Velocity rule performance checks proactively identify performance issues in rules that contain velocity conditions, preventing misconfigured or resource-intensive rules from reaching your production environment.

Velocity Rule Performance Check

This guide offers best practices for configuring high-performance rules in SEON's scoring engine to ensure fast, efficient, and scalable fraud prevention

Rule Configuration Guide: Best Practices for High Performance

Automatically check thousands of transactions in a single batch. Upload your CSV or XLSX and review results on the SEON Admin Panel.

How to run a batch test

Assign transactions to other team members to review.

Assigning transactions for review

Add an additional layer of approval for significant system modifications, such as blacklisting and rule adjustments within your SEON team.

Streamlining teamwork with proposed system-level changes and approvals

Tagging helps categorize transactions, making reviews easier and allowing for more precise and flexible rule creation.

Tagging transactions

Identify duplicate, synthetic or highly similar customer data values to uncover suspicious patterns or fraudulent activities.

Clone search

Post-decision automations allow you to trigger custom workflows to handle suspicious events and users quickly and efficiently, with minimal manual effort.

 How to run post-decision automations

SEON’s network analysis reveals hidden links between customer profiles with the data explorer, similarity ranking and clone search to detect fraud rings and reduce false positives.

Network analysis

This guide explains how fraud scores are calculated and how rules, states and similarity affect the final outcome.

Score calculation logic

Understand the hundreds of data points unlocked by SEON's Digital Footprint tools.

Digital Footprint Widgets

See how SEON’s base models provide instant risk scores, then evolve into bespoke models tailored to your data for higher accuracy.

Digital Footprint: Email & phone network scores

Configuring your timeouts properly is a core element of getting the most from SEON. Learn how to adjust them here.

How to adjust Digital Footprint timeout

Learn how to set the sites most important to your decision-making process as priority social and digital platforms.

Setting priority platform timeouts

Learn how telco signals — HLR, CNAM, SIM swap, porting history and the telco risk score — reveal what's happening to a phone number at the network level.

Telco signals overview

An introduction to SEON's device intelligence tools and all the valuable insights you can unlock with the technology. 

Device Intelligence Overview

See how SEON's Device Intelligence tools can help you protect your business. 

What makes SEON's Device Intelligence unique?

Learn how to integrate SEON's Device Intelligence options into your website or app. 

Device Intelligence integration options	

Learn about how hashes can help you catch fraudsters.

Understanding hashes: Device identification with SEON's device intelligence

Learn all about the device specifications you can find in the Devices & OS widget.

Device intelligence widget

Unlock the full fraud-fighting potential of SEON's Device Intelligence solutions by creating custom rules.

Get started with Device Intelligence Rules

Counter multi-accounting attempts with the power of device fingerprinting.

Block multi-accounting with Device Intelligence

This page serves as a comprehensive reference for all available suspicious flags across SEON's device intelligence features, grouped by use cases.

How to identify AI agents, device farms and automation fraud with suspicious flags

Learn how detecting proxies and VPNS, then using this data in default and custom rules can help protect your business.

Residential proxy and VPN detection

Geolocation data will fortify your fraud detection capabilities while also ensuring compliance with geolocation regulations. 

Understanding geolocation data with Device Fingerprinting

Behavioral biometrics and device intelligence are advanced techniques that analyze unique user behavior patterns and device characteristics, which is critical for advanced fraud prevention. 

Understanding behavioral data signals with Device Intelligence

Device intelligence solution for identifying remote access risk and remote access scams

Remote access detection with SEON's Device Intelligence SDKs

True Device ID is a next-generation, more resilient identifier that assigns a unique ID to each device, specifically designed to overcome limitations of traditional tracking techniques like Cookie Hash, Browser Hash, and Device Hash. By analyzing SEON’s D

True Device ID - Device Identification with SEON Device Intelligence

A comprehensive overview of SEON’s AI-powered identity verification solution, combining document checks, biometrics and enriched fraud signals to prevent identity fraud and support AML compliance.

Identity verification solution

A detailed overview of document verification, covering supported documents, verification flow, fraud checks, OCR extraction, user guidance and SDK integration.

Document verification

Verify user identities in real time by matching personal data against official government, credit bureau and telco databases, enriched with fraud signals.

eKYC

An overview of SEON’s AI-powered selfie and liveness check that confirms user presence, prevents spoofing, and biometrically matches the user to their ID, enriched with fraud signals.

Selfie and liveness detection

Verify the authenticity of identity documents by reading chip data directly from NFC-enabled passports and ID cards, providing tamper-proof confirmation of document integrity and user identity.

NFC verification

On-device payment card scanning that confirms physical card possession and matches cardholder identity at the point of onboarding. Combines real-time card liveness detection with fraud signals to prevent payment fraud and source-of-funds abuse.

Payment card verification

The proof of address verification validates residential address documents, detects tampering and enriches results with fraud signals for better detection.

Proof of address

An overview of field-level verification checks that validate specific data points from identity documents to enforce precise compliance rules and reduce fraud.

Additional verification checks

Detect and block repeat applicants and multi-accounting by matching biometric and identity data across all verification sessions.

Duplicate detection

Configure and manage verification sessions to reduce abandonment, control risk thresholds and optimize identity verification performance across devices and user journeys.

Session management and configuration

Integrate identity verification into your application and automate real-time decisioning by using SDKs, APIs, hosted flows and event-driven webhooks.

Integration and webhooks

This page explains what you can customize and which parts of the verification flow remain standardized.

Branding and customization

When a user struggles during verification, course correction guides them to self-correct, while the retry logic controls how many attempts are allowed before the session is invalidated.

Course correction and retries

Design, deploy, and manage end-to-end identity verification workflows using a no-code builder to dynamically route users based on risk, behavior and compliance requirements.

Workflows

Build and configure identity verification workflows using the visual editor to control verification steps, apply conditional routing and define final decisions.

Building a workflow

Manage, monitor and update identity verification workflows by controlling access, editing safely, and tracking performance through workflow runs and operational metrics.

Managing workflows

Find, filter and investigate workflow runs to understand the full verification journey, review results across tabs, and take manual actions with an audit trail.

Reviewing workflow runs

Set up workflows using the Web SDK or API to run identity verification automatically and receive real-time results via webhooks.

Integrating workflows

Create one-time verification links from the admin interface to start user verification sessions without a full integration.

Generating shareable verification links

Identify and monitor high-risk individuals or entities. Run checks against global sanctions, watchlists, crime lists, PEP databases and adverse media sources.

AML compliance solution

Screen payments in real time against global sanctions, PEP, watchlists and adverse media.

Payment screening

A list of all lists and databases AML API will check when you run lookups.

AML data sources

Learn how to configure API-based screening and monitoring settings to tailor SEON's data enrichment to your needs.

Configure screening & monitoring settings

Integration methods & API access

Customize your AML API integration to broaden results or reduce false negatives and ensure compliance in all cases.

Optimize screening with fuzzy search

The entity search functionality allows you to uncover suspicious businesses, vessels, NGOs, and other organizations.

Entity search

Identify individuals restricted from sports betting, such as athletes, referees, coaches and immediate family members, in alignment with best practices for responsible gaming. 

Brazil Sports Betting Compliance (SPA Check)

Search profiles let you match your screening intensity to each customer’s risk level.

Search profiles

On the Manual Lookup page, you can perform AML checks without the need for an API integration. 

Manual lookup & batch screening

Instantly access and review AML screening hits across SEON with detailed risk insights and case management tools.

Review customer screening hits

SEON’s AML Screening Agent empowers AML teams to rapidly sift through customer screening matches by identifying false positives and highlighting discrepancies. This allows analysts to make faster, more informed decisions during the review process.

AML Screening Agent

Explore the technologies and strategies for detecting, investigating, and reporting suspicious activities with SEON.

Case management overview

Define and assign roles that regulate access to tools and data to enhance security, reduces operational confusion and ensures that each team member focuses solely on their responsibilities.

Configuring roles & permissions

Learn how to set up trigger that will activate alerts your team needs to investigate.

Creating & managing alert triggers

Everything you need to know about assigning and managing alerts within SEON.

Handling and resolving alerts

Learn how to create and manage cases within the SEOn platform.

Conducting case investigations

Filing SAR reports is now faster and easier with SEON's prefilling capabilities and AI-generated SAR form fillings.

Filing regulatory reports

High-volume transaction environments where determined fraudsters aim to blend into the crowd are challenging. SEON equips you with the tools and data needed to tackle this complexity head-on.

Integrating & optimizing data flows

Learn how SEON’s AI tools accelerate fraud detection with insights, summaries, rule suggestions and feedback loops.

AI and machine learning

Understand SEON’s real-time AI fraud probability score, how it works and how to interpret its explainability.

AI insights score and explanation

Discover how SEON generates accurate, human-readable fraud rules from your transaction data.

Search our Knowledge Base

SEON for Shopify (legacy)

Quick Start Guide to SEON for Shopify

Connecting SEON to your Shopify store is easy. Find out more in this quick guide.

Tweak your SEON for Shopify settings

Check out these advanced customization options to get the most out of SEON.

Customize your risk appetite with SEON for Shopify

Quickly update the fraud score thresholds for SEON's fraud prevention recommendations.

Capture Shopify payments with SEON

Reduce risk with better automation for capturing payments after fraud checks.

Chargeback management for Shopify

SEON for Shopify now has chargeback management. Find out more in this quick guide.

Hold the order fulfillment in Shopify

We can put a hold an order fulfillment when SEON recoomends the order is risky.

Cancel risky Shopify orders automatically

Automatically cancel Shopify orders SEON recommends you decline because of fraud risks.

Checking orders with SEON for Shopify

SEON will give you a fraud recommendation for each order placed on your Shopify store. Here's what you need to know.

SEON for Shopify admin extensions

Run checks on any past order with SEON's Shopify admin extensions.

How to send custom order information to SEON

Send custom data fields to SEON with external tools to add more details to order analysis.

SEON Shopify Agent for Custom Storefronts

Learn how to integrate the SEON browser agent into custom Shopify storefronts

SEON for Shopify FAQ

Get all your questions around our Shopify app answered here.