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Interface
Dashboard
Giving you a top level overview of transactions in the system.
Transactions
Explaining the transactions list panel and its functions.
Transaction Details
An overview of the different tabs of the Transactions Details page.
Customers
Analyse customers based on their details, actions and connections.
Alerts
Review alerts and enable, disable or create alert triggers from this page.
Cases
Create, investigate and manage cases from this page.
Manual Lookup
Enrich data manually without an API integration using the Manual Lookup page.
AML
The AML page is the heart of your anti-money laundering efforts where you can review AML checks and enable automatic AML monitoring.
Scoring Engine
Customize rules to fit your risk appetite.
Lists
Your go-to place to manage all blacklisted, whitelisted and flagged values.
Monitoring
Monitoring the Machine Learning system performance.
Channels
On the Merchants tab, you can see the number of transactions or the amount of all transactions in different states by each merchant.
Settings
On the Settings page, you are able to adjust the workings of the admin and the interface to fit your operations.
API license keys
Create API license keys directly from the Admin panel for added security and flexibility.
Logs
View every user action within the SEON Admin Panel within the Logs page.
Sandbox Environment
Explanation of the SEON test environment.
Transactions & Scoring
Scoring Engine Overview
The Scoring Engine is SEON's core decisioning system, designed to empower businesses with advanced fraud prevention capabilities.
Transactions overview
The Transactions page is your central hub for reviewing individual transactions in SEON.
Default rules
To help you get started from day one, SEON contains a collection of default rules.
Custom rules and parameters
Create custom rules and fight fraud your own way.
Automated chargeback management with SEON
SEON now has chargeback management. Find out more in this quick guide.
Lists & Flagging overview
Learn how to manage blacklisted, whitelisted and flagged values in your account.
Transaction Details – General widgets
An overview of the different tabs of the Transactions Details page.
Custom fields and industry-specific widgets
Learn about how custom fields appear on the Transaction Details page and other unique widgets.
Digital Footprint Widgets
Understand the hundreds of data points unlocked by SEON's Digital Footprint tools.
Rule categories
Rule categories act as folders for your rules and enable powerful customization settings.
Custom scoring and states with rule categories
Group rules and automatically apply a unique score or state to all transactions that trigger a rule in these categories.
Lightning track
Lightning track can reduce fraud prevention response times to a few hundred milliseconds.
How to use regular aggregates
Starting with the basics, aggregate data is a high-level form of data that is created by combining single data points.
How to create a new filter
Filters help you get the best results with SEON, learn how to use them from our guide.
How to run a batch test
Automatically check thousands of transactions in a single batch. Upload your CSV or XLSX and review results on the SEON Admin Panel.
Assigning transactions for review
Assign transactions to other team members to review.
Streamlining teamwork with proposed system-level changes and approvals
Add an additional layer of approval for significant system modifications, such as blacklisting and rule adjustments within your SEON team.
Tagging transactions
Tagging helps categorize transactions, making reviews easier and allowing for more precise and flexible rule creation.
Clone search
Identify duplicate, synthetic or highly similar customer data values to uncover suspicious patterns or fraudulent activities.
How to run post-decision automations
Post-decision automations allow you to trigger custom workflows to handle suspicious events and users quickly and efficiently, with minimal manual effort.
Rule Configuration Guide: Best Practices for High Performance
This guide offers best practices for configuring high-performance rules in SEON's scoring engine to ensure fast, efficient, and scalable fraud prevention
Understanding the similarity feature
SEON's similarity feature compares data points, looking for subtle variations in inputs such as names, emails or usernames. This is essential in identifying suspicious attempts at creating multiple accounts or evading blacklists.
Anti-Money Laundering
AML customer screening & monitoring solution
SEON's AML customer screening & monitoring solution empowers organizations to efficiently identify and monitor high-risk individuals or entities by cross-referencing their customers against global sanctions, watchlists, crime lists, Politically Exposed Pe
Payment screening
Screen payments in real time against global sanctions, PEP, watchlists and adverse media.
Configure screening & monitoring settings
Learn how to configure API-based screening and monitoring settings to tailor SEON's data enrichment to your needs.
Integration methods & API access
Manual lookup & batch screening
AML Data Sources
A list of all lists and databases AML API will check when you run lookups.
Optimize screening with fuzzy search
Customize your AML API integration to broaden results or reduce false negatives and ensure compliance in all cases.
Entity search
The entity search functionality allows you to uncover suspicious businesses, vessels, NGOs, and other organizations.
Brazil Sports Betting Compliance (SPA Check)
Identify individuals restricted from sports betting, such as athletes, referees, coaches and immediate family members, in alignment with best practices for responsible gaming.
Review customer screening hits
Instantly access and review AML screening hits across SEON with detailed risk insights and case management tools.
Case Management
Case management overview
Explore the technologies and strategies for detecting, investigating, and reporting suspicious activities with SEON.
Configuring roles & permissions
Define and assign roles that regulate access to tools and data to enhance security, reduces operational confusion and ensures that each team member focuses solely on their responsibilities.
Creating & managing alert triggers
Learn how to set up trigger that will activate alerts your team needs to investigate.
Handling and resolving alerts
Everything you need to know about assigning and managing alerts within SEON.
Conducting case investigations
Learn how to create and manage cases within the SEOn platform.
Filing regulatory reports
Filing SAR reports is now faster and easier with SEON's prefilling capabilities and AI-generated SAR form fillings.
Integrating & optimizing data flows
High-volume transaction environments where determined fraudsters aim to blend into the crowd are challenging. SEON equips you with the tools and data needed to tackle this complexity head-on.
Device Intelligence
Device Intelligence Overview
An introduction to SEON's device intelligence tools and all the valuable insights you can unlock with the technology.
What makes SEON's Device Intelligence unique?
See how SEON's Device Intelligence tools can help you protect your business.
Device Intelligence integration options
Learn how to integrate SEON's Device Intelligence options into your website or app.
Understanding the Hashes - Device Identification with SEON Device Intelligence
Learn about how hashes can help you catch fraudsters.
Devices Intelligence Widget
Learn all about the device specifications you can find in the Devices & OS widget.
Get started with Device Intelligence Rules
Unlock the full fraud-fighting potential of SEON's Device Intelligence solutions by creating custom rules.
Block multi-accounting with Device Intelligence
Counter multi-accounting attempts with the power of device fingerprinting.
Residential proxy and VPN detection
Learn how detecting proxies and VPNS, then using this data in default and custom rules can help protect your business.
Understanding geolocation data with Device Fingerprinting
Geolocation data will fortify your fraud detection capabilities while also ensuring compliance with geolocation regulations.
Understanding behavioral data signals with Device Intelligence
Behavioral biometrics and device intelligence are advanced techniques that analyze unique user behavior patterns and device characteristics, which is critical for advanced fraud prevention.
Remote access detection with SEON's Device Intelligence SDKs
Device intelligence solution for identifying remote access risk and remote access scams
True Device ID - Device Identification with SEON Device Intelligence
True Device ID is a next-generation, more resilient identifier that assigns a unique ID to each device, specifically designed to overcome limitations of traditional tracking techniques like Cookie Hash, Browser Hash, and Device Hash. By analyzing SEON’s D
Settings
Upgrade your account to a paid plan
Once your 14-day free trial ends, you can continue using SEON via a paid plan. You can upgrade your account easily from the Admin Panel.
Setting priority platform timeouts
learn how to set the sites most important to your decision-making process as priority social and digital platforms
How to adjust Digital Footprint timeout
Configuring your timeouts properly is a core element of getting the most from SEON. Learn how to adjust them here.
SSO with Azure AD – Setup Guide
SSO with Azure AD allows your team to sign in to SEON using their Microsoft account. Learn how to set it up.
SSO with Ping Identity – Setup Guide
A step-by-step guide to setting up Ping Identity as your SSO provider for SEON.
SSO with Okta – Setup Guide
A step-by-step guide to setting up Ping Identity as your SSO provider for SEON.
SSO with Google – Setup Guide
A step-by-step guide to setting up Google Identity as your SSO provider for SEON.
Machine Learning
Machine Learning Overview
Overview of SEON's Machine Learning capability to enable you finding the best match.
Activate blackbox scoring
Once activated, blackbox machine learning probabilities are layered into the decision powered by the Scoring Engine.
Whitebox Machine Learning
Our whitebox machine learning feature creates advanced rules to help you fight fraud.
Blackbox Machine Learning
The Blackbox model calculates a fraud probability score to give you another tool to fight fraud.
Understanding a confusion matrix
An overview of testing rules and machine learning performance with confusion matrices created by SEON.
Email clusters
Email clustering was designed to enhance your fraud detection capabilities by identifying and grouping likely algorithmically generated email addresses.
Network Scores in Advanced Digital Footprinting
Advanced Digital Footprinting utilizes machine learning to provide immediate email and phone network risk scores through pretrained base models, eliminating the need for initial data accumulation.
Feedback Loops & Label API: Labeling and feedback best practices
At its heart, machine learning algorithms learn from good and bad examples. Our machine learning solutions learn from transaction labels and take states resulting from rules or manual investigations into account. Using positive and negative transaction la
SEON for Shopify
Quick Start Guide to SEON for Shopify
Connecting SEON to your Shopify store is easy. Find out more in this quick guide.
Tweak your SEON for Shopify settings
Check out these advanced customization options to get the most out of SEON.
Customize your risk appetite with SEON for Shopify
Quickly update the fraud score thresholds for SEON's fraud prevention recommendations.
Capture Shopify payments with SEON
Reduce risk with better automation for capturing payments after fraud checks.
Chargeback management for Shopify
SEON for Shopify now has chargeback management. Find out more in this quick guide.
Hold the order fulfillment in Shopify
We can put a hold an order fulfillment when SEON recoomends the order is risky.
Cancel risky Shopify orders automatically
Automatically cancel Shopify orders SEON recommends you decline because of fraud risks.
Checking orders with SEON for Shopify
SEON will give you a fraud recommendation for each order placed on your Shopify store. Here's what you need to know.
SEON’s Shopify admin extensions
Run checks on any past order with SEON's Shopify admin extensions.
How to send custom order information to SEON
Send custom data fields to SEON with external tools to add more details to order analysis.
Shopify FAQ
Get all your questions around our Shopify app answered here.
Whitepapers
Manual processes - Fraud Investigation
A step by step guide for conducting manual reviews.
Dynamic Friction - Bringing Pre-KYC into the mix
Explaining the importance of dynamic friction during KYC.
SEON Compliance Whitepaper
A Summary of SEON's Legal and Security Processes
Build a machine learning model using SEON data
Read how you can build a machine learning model using data from SEON's data enrichment process.
How to make the most out of your machine learning model
Add these recommended data points to your existing machine learning model so your business can benefit the most and make you as successful in fraud prevention as possible.
Identity Verification
Getting started with ID Verification
The ID Verification Service (referred to as IDV) is a comprehensive system designed to facilitate identity verification processes for organizations.
iOS integration guide
Follow this guide to integrate our SDK into your iOS app. Includes setup steps, code snippets and possible error codes.
Android integration guide
Step-by-step instructions to add our SDK to your Android app using Kotlin. Covers configuration, permissions and common troubleshooting.
Web integration guide
Integrate our solution into your web app with this clear JavaScript guide. Includes code examples and setup tips.
Checks and verifications
Covers key verification methods including document and selfie checks, name validation, and duplicate detection.
Operational details
Provides in-depth guidance on managing verification sessions, handling webhooks, interpreting outcomes, and tracking abandoned or invalidated sessions.
Admin interface
Learn how to navigate the pages, perform admin actions and export data for reporting or analysis.
Fraud API connection
Link ID verification sessions to transactions via the Fraud API to enable real-time risk scoring, custom rules and advanced filtering based on verified identity data.
Templates
The ID verification process is built around customizable templates, giving you full control over how each verification session runs. These templates serve as the foundation for your workflow, allowing you to standardize processes, ensure regulatory compli
Verification steps
When setting up an ID verification flow with SEON, you can decide which verification types users must complete. This page walks you through each of these options, helping you build a verification process that meets your compliance requirements and risk ap
FAQ - Frequently Asked Questions
Sandbox FAQ
Sandbox related questions can be found here.
Billing and pricing FAQ
How we charge and bill you for using SEON.
Admin Panel FAQ
Questions and answers about using the SEON admin panel.
Rules FAQ
Questions & answers regarding rules.
Features FAQ
Features FAQ.
Miscellaneous FAQ
Other FAQ.
AML API
Dive into the details of SEON's AML and KYC tools.
Lists and flagging
Blacklisting and whitelisting items, flagging suspicious transactions and creating custom lists.
Integration
Questions related to APIs, Device Fingerprinting, and integrating SEON.
Geofence API
Questions and answers about using the SEON admin panel.