Features FAQ

• Is it possible to leave a comment when bulk uploading a blacklist file?

• How can I whitelist a user?

• Where can I see if a DECLINE transaction was reviewed?

• How can we configure two different webhooks for test & prod?

• While there is an IP or Email score greater than 0, the amount is not added to the total of the Fraud score, how is this possible?

• What is a normal list?

• We would like to store the user_id in order to have it as a reference later, how should we do this?

• Is there an easy way to duplicate rules?

• If the email, which is already known to us, had been labelled as a fraud by some other merchant, would we get any notification about that?

• Does SEON support IPv6 addresses?

• How often is the IP database updated?

• Is SEON capable of providing a fraud score for a user without us passing an email address?

• What are some examples for the line: "Fraud Prevention service Fee (Fraud+Email requests in March): Email+Fraud API" ?

• How we should use Fraud API if we need device data only?

• I am trying to filter for all transactions that have triggered a specific rule. Do I have to use the "applied rule" sub-filter? I am trying to filter for all transactions that have triggered "User's user_address_hash".

• Can you monitor PoS and ATM transactions?

• Are you able to sort the results by Score successfully once the filter is applied?

• Can you confirm how the 'total amount saved' is calculated in the dashboard?

• Is there a way to delete a file uploaded to blacklist/whitelist?

• Is it possible to change the transaction presentation list view without having privilege to the general settings change?

• Is there a way to see applied rule statistics not only for the most used rules, but also for a certain rule?

• Can we somehow recover data from our transactions?

• Can I flag a value as suspicious for other SEON users to see?

• How can we activate the Card widget in SEON?

• If there isn't a way to verify payment provider accounts, can we at least have info if such an account has already been requested for verification?

• Are you able to block a high volume of traffic from certain countries?

• Does the Fraud API provide verification for Paysafe accounts?

• Does SEON collect and store full-size profile images during data enrichment, and can I access these?

• Is SEON PCI DSS compliant?

• Is sending card hashes to SEON PCI DSS compliant?

• Is sending 8, 9 digit BINs to SEON PCI DSS compliant?