Transaction Details

Updated on 09.08.22
8 minutes to read
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Video Guide
A quick video guide explaining the Transaction Details shown by SEON.

Understanding the information provided under the transaction details widgets.

Overview

Clicking on any transaction row in the Transaction List will bring up the Transaction Details view for the selected transaction. The Transaction Details screen has five main tabs for investigating and analyzing the selected transaction - Details, Activity, Customer Connections, Raw Data and Analyst Log.

 

Details

All details for the selected Transaction are displayed on the Transaction Detail screen – including raw inputs and result data from the SEON data enrichment APIs.

The top section shows key transaction information, applied rules and score results. 

You can change the state of a transaction directly from this top section, which will provide valuable feedback for our machine learning system.

The Applied Rules section shows all the rules that have been triggered for a given transaction, whether they are default, custom or those generated by the Machine Learning module. If a velocity rule has been triggered, then an explanation shall be given as to why it has been triggered. 

If applicable, then it is possible to quickly jump to the Scoring Engine and edit an applied rule by clicking the “Edit Rule” button to the right of the relevant rule, or to prevent a rule from being applied to the current user again by using the “Exclude user from rule” feature, which will bring up a new window where you can specify the details of the exclusion (more on this later, in the Scoring Engine section).
 

Applied rules
Main information & Applied Rules sections

Beneath the top section, are a number of sections that contain other relevant information about the selected transaction, housed in widgets to support easy manual reviews. Information is grouped into the following widgets:

Data Erasure

SEON falls under the jurisdiction of the GDPR and must delete individuals' personal data on request. As a fully GDPR-compliant solution, SEON offers two methods for you to delete user data.

You can find the option at the bottom of the details page of a given transaction. Click Erase data to delete all information tied to the User ID that initiated the selected transaction.

Alternatively, you can send an Erase API request to delete personal data. The API will delete everything tied to the provided User ID or email address.

Contact our Customer Success team if you need help with granular data erasure or want a clean slate for your account.

 

Activity Page

When viewing the details of a transaction, all historical transactions for the same customer can be viewed on the Activity tab accessible at the top of the screen. 

This view shows the detail of each transaction, along with the ability to update the state of each transaction directly. 

The type of transaction can be selected from the drop down above the column headers and additionally, the date range shown can be changed to either show all transactions or those within the last 30 or 7 days. 

The screen can be customized to show specific columns of data by clicking the settings option at the end of the column headers. 

Clicking on a specific transaction will update the Transaction Details tab to show the selected transaction.
 

activity animation
The ‘action type’ and ‘date’ can be filtered using the options at the top of the screen.

 

Customer Connections

The Customer Connections tab allows for the data relationships between the customer for the current transaction and other related customers to be investigated and interrogated. 

You can tick the checkboxes next to the values you want to see connections for. You can deep-dive into connections between the following data points:

  • IP address
  • Phone
  • Email address
  • User full name and DOB
  • User address
  • Billing address
  • Shipping address
  • Card hash
  • Cardholder full name
  • Password hash
  • Browser hash
  • Device ID
  • Device hash
  • Cookie hash

If you select multiple data points, only those who share all the selected values with the currently selected customer will be shown.

Clicking on the ‘Blacklist’ or ‘Normal’ buttons next to connected customers allows them to be easily added to the block list or likewise removed from it. If multiple, fraudulent accounts are identified then they can all be added or removed by using the ‘Ban All’ or ‘Restore All’ options.

The time interval for identifying matching connections can be changed by using the filter options at the top of the screen. 
 

customer connections animation
Select the data field required from the list on the left of the screen to find connections
with the same data points.

 

Raw Data

data 1
The raw data tab allows you to see the actual API request and response for the currently selected transaction. This can be useful for data and/or integration investigation purposes.

 

Analyst Log

The Analyst Log screen shows an audit trail of all actions related to the transaction made by admin users.

All action types are shown in the listing by default however it can be filtered by using the Action Type dropdown. Furthermore, the date range shown can be changed using the date filter at the top-right of the screen.
 

analyst log
Action type and date can be filtered in the top sections.

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