Cancel risky Shopify orders automatically

Updated on 03.04.23
3 minutes to read
Copy link


When an order receives the DECLINE state, it means SEON considers it high-risk based on your scoring threshold settings. You can automatically cancel orders with a DECLINE recommendation. We recommend enabling this only after you've customized your account to best suit your needs and you are confident with the setup.


How it works

SEON runs fraud checks for every order you receive in your Shopify store. When an order is considered high risk based on your scoring threshold settings, it will be given the DECLINED state (recommendation). By enabling the Order cancellation, you can automatically cancel the order, void/refund the transaction and restock the items.

After cancelling an order, SEON will automatically trigger Shopify's Order Cancelled email flow.

How to set it up

You can easily set up automatic order cancellation for your Shopify store in seconds:

1. Go to Apps.

2. Open SEON Fraud Prevention app.

3. Go to Settings.

4. Scroll down to the Declined section.

5. Toggle the switch left of Order cancellation.

Was this article helpful?