Shopify FAQ

Updated on 07.03.22
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Can I set up SEON to put high-risk orders on hold for manual review?

Absolutely, the risk tolerance is fully controllable by you. You can set your own review threshold, which means that orders that reach this score will be flagged for manual review automatically.

 

What are the data points that SEON utilizes in order to prevent the likelihood of false positives?

In addition to Shopify's own fraud analysis that cross-checks billing and shipping details, SEON checks the email address, phone number, IP address, device fingerprinting, and social media accounts associated with the transaction.

 

What’s your basic pricing structure?

We have different pricing plans with included order checks, but all of them are based on a micro fee/order check, which is $0.07/order or less.

 

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