Shopify FAQ

SEON prevents fraud by analyzing transactions in real-time using data enrichment, digital footprint analysis, device fingerprinting, and machine learning-powered risk scoring. It evaluates key identifiers—such as email addresses, phone numbers, IP addresses, and device details—to detect suspicious activity. Behavioral analysis and velocity checks further help identify fraud patterns.

Each transaction receives a fraud score (0-100) and a SEON State (APPROVE, REVIEW, or DECLINE) based on customizable risk rules. For Shopify stores, SEON can automate order cancellations, void/refund transactions, and restock items for high-risk orders, reducing chargebacks and preventing fraud while ensuring a seamless experience for legitimate customers.

You can test SEON by placing a real order with a successful transaction. This allows you to see SEON’s fraud detection in action. However, keep in mind that orders with a 100% discount ($0 total price) won’t be analysed, as no transaction is created and the financial status of the order is paid. SEON checks the order any of the following is correct:

• The order has an associated transaction
• The order's financial status is pending, but there is no associated transaction

You can manually check an order that was not yet processed by SEON. Learn more here.

SEON does not offer a chargeback guarantee, as we focus on preventing fraud before it happens rather than covering losses after the fact. Our fraud prevention tools help businesses reduce chargebacks while ensuring legitimate transactions are not mistakenly declined.

For businesses looking for additional support, SEON offers a chargeback management service that helps merchants handle disputes more effectively, minimizing revenue loss and improving recovery rates.

Unlike chargeback guarantee models, which may prioritize reducing chargeback rates over transaction approval accuracy, SEON provides highly customizable fraud prevention and chargeback management solutions to balance security, revenue, and operational efficiency.

Absolutely, SEON gives you full flexibility regarding decisions so you can best tailor the system for your own specific business needs.

We offer billing plans with different monthly order check volumes and support levels to suit most customer needs. We recommend choosing the one best suits your monthly average order volume and the required support level.

Yes, SEON offers custom billing plans for businesses with high monthly order volumes. To explore tailored pricing options, please contact our team at support@seon.io

Uninstalling the SEON Fraud Prevention app from your Shopify admin will automatically cancel any active subscriptions. 

We created a robust default setup for Shopify that will start protecting the store immediately. This will cover most risk patterns automatically, but as stores are not created equally and risk levels are not the same for everyone, for maximum efficiency we recommend further tailoring of the setup for individual needs.
 

SEON uses the relevant order, transaction and customer information available from Shopify in addition to our own device fingerprinting technology.

SEON assigns fraud scores to every order ranging from 0 to 100, based on default, custom, and machine learning rules. Every business has a different risk appetite, so you can adjust the different state thresholds to your needs. With this flexibility, the system can be tailored to best protect the business while keeping maximum approval rates.

No, the REVIEW state is a recommendation for merchants to manually review the order before fulfillment. SEON provides detailed fraud insights to help you make an informed decision based on the available data.

No, SEON does not automatically cancel orders unless the Order cancellation feature is enabled. If this feature is disabled, SEON will analyze the order for fraud and provide a full risk assessment, but the order will not be automatically canceled or modified.

If you haven’t seen the data point before, then no. However, once you’ve identified a risky data point (such as an email, phone number, or IP address), you can blacklist it to automatically flag and block future orders that match your set criteria.

You can black- or whitelist a customer or certain customer datapoints on the List page of the admin panel. Learn more about lists and flagging here. We recommend that you only add unique customer data to the black or whitelist. 

You can't customise the order tags added by SEON.

There is an option to only have the recommendation tag or both tags completely disabled. To update this, please contact our team.

It is possible to disable the indicators from being synced back to Shopify’s order details page. Please contact our team to disable it.

By default, the Order cancellation feature is disabled, so SEON will perform the fraud check without handling or doing anything with the order. It’ll only provide you with the fraud analysis details and a recommendation.

SEON checks every order in real-time as they come into Shopify and within a few seconds provides a recommendation.

We provide a robust default setup, but further customisation is always a good idea to make sure the setup is a perfect fit for your specific business. We recommend monitoring the system’s recommendations and applying tweaks where necessary.

When a change is applied it will take effect only for the next incoming order and previous orders won’t be affected.

You can enable/disable the default rules and change the scores they assign or create completely new custom rules in the Scoring Engine. Learn more about Custom rules here.

You can change the order check state in the Admin panel at any time. This will replace the recommendation order tag and update the risk level on the Shopify order details page under the Fraud analysis to reflect the newly selected state.

When a feature is enabled and associated with a particular order check state it’ll also be triggered when assigning that state manually on the admin panel.

No, each SEON account is linked to only one store. However, you can create multiple SEON accounts, each associated with a different store.

No, POS (point of sale) orders are automatically excluded from the order checks.

Yes, you can do so and help your team cooperate when reviewing orders. Simply add a note in the Notes widget  (character limit is 255) in the Transaction Details view. 

Currently, SEON supports only one webhook per account. For the Shopify integration, this webhook is used to update Shopify orders when manual state changes occur. To ensure proper functionality, please avoid modifying the registered webhook in your SEON settings.