Case management overview

SEON's unified platform provides a comprehensive case management solution for fraud prevention and AML compliance. By integrating fraud and AML data into a single platform, SEON helps teams close out alerts and cases faster and more efficiently. The shared system fosters collaboration between fraud and compliance teams while maintaining clear distinctions in roles and responsibilities.

Whether you’re monitoring fraud patterns or ensuring compliance with anti-money laundering (AML) regulations, SEON offers the flexibility to adapt to your needs. Fraud managers can rely on SEON’s alerts and case management features to flag suspicious behavior and investigate effectively, while AML teams benefit from additional capabilities for regulatory reporting.

SEON's case management solution consists of three key components:

Customizable alerts

SEON’s alert engine allows organizations to monitor and flag suspicious activities in real time, tailored to your unique risk scenarios. By integrating fraud and AML data into one platform, alerts are enriched with context-rich insights, enabling faster and more accurate decision-making. This comprehensive view helps fraud and compliance teams close out alerts quickly and confidently.

Fraud example: Flag transactions where the device fingerprint or IP location mismatches the customer’s usual activity.

AML example: Identify structured transactions below $10,000 occurring in high-risk jurisdictions.

Learn more: To learn more about configuring alerts, check our dedicated guide.

Collaborative case management

SEON’s case management tools provide a centralized workspace for taking investigations to the next level. Teams can easily collaborate by sharing notes, uploading documents and tracking progress within a single tool all while maintaining a full audit trail. This streamlined process ensures that investigations are thorough, organized and actionable.

• Collaboration in action: Fraud analysts and AML specialists can work together on complex cases, combining their expertise while maintaining distinct workflows.
• Centralized records: Store all investigation details, including transaction history, notes, and supporting documents, in one accessible location to enhance efficiency and transparency.

Learn more: Take a closer look at creating and managing cases in our detailed guide.

Regulatory reporting tools for AML compliance

SEON simplifies regulatory reporting with intelligent tools designed to save time, reduce manual work, and ensure compliance. Reports are prepared with pre-filled form fields drawn from alerts and cases, and validated against the regulatory body’s requirements to ensure accuracy and completeness before submission. Additionally, SEON provides AI-supported SAR narrative generation, enabling teams to create clear, detailed, and compliant narratives with minimal effort.

These are its key benefits:

• Pre-filled form fields: Automatically populate required fields with data from SEON’s centralized system, reducing manual input and streamlining the reporting process.
• AI-supported narratives: Generate professional, detailed SAR narratives that comply with regulatory standards, saving time and enhancing accuracy.
• Validation checks: Ensure reports meet all regulatory body requirements, minimizing errors and ensuring compliance.
• Direct filing: SEON supports direct submission to FinCEN and is expanding to additional Financial Intelligence Units (FIUs) globally, offering a seamless reporting process.

Learn more: Learn how to file a SAR report in SEON from this article.
 

SEON’s integration of fraud and AML data into one platform improves efficiency, fosters collaboration, and enhances compliance. By enabling teams to share insights while maintaining clear roles, SEON ensures faster decision-making, better investigations, and streamlined regulatory reporting—all from a single, unified system.