Cases
Updated on 09.12.24
2 minutes to read
Copy link
Overview
On the Cases page, you will find the full list of cases your SEON team has created and can manage them from here. You can also review and export reports created by you and your team.
Cases tab
From the Cases tab, you can create a new case by clicking Create new in the top right corner of the screen. You can also search for a specific case or filter the list based on status, assignee, name of the trigger that activated it, its priority or the date it was created.
You can select one or multiple cases and assign them to someone on your team, change their priority or export them.
Clicking on a specific case will open the Case details page where you can review and edit all the information related to the case, change its status or assign/reassign it.
Reports tab
From the Reports tab, you can review the full list of reports created by your team. Search for a specific report based on report ID, case title and ID or user full name and ID.
You can select one or multiple reports and assign and export them.
Clicking on a specific report will open the Reports tab of the case it belongs to. From here, you can continue filling in the report, create a new one and change the case's status.
