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  • Dashboard
  • Getting Started
  • Integration
  • API Reference
  • Knowledge Base
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  • Interface

    Dashboard
    Transactions
    Transaction Details
    Customers
    Alerts
    Cases
    Manual Lookup
    AML
    Scoring Engine
    Lists
    Monitoring
    Channels
    Settings
    API license keys
    Logs
    Sandbox Environment
  • Transactions & Scoring

    Scoring Engine Overview
    Transactions overview
    Default rules
    Custom rules and parameters
    Automated chargeback management with SEON
    Lists & Flagging overview
    Transaction Details – General widgets
    Custom fields and industry-specific widgets
    Digital Footprint Widgets
    Rule categories
    Custom scoring and states with rule categories
    Lightning track
    How to use regular aggregates
    How to create a new filter
    How to run a batch test
    Assigning transactions for review
    Streamlining teamwork with proposed system-level changes and approvals
    Tagging transactions
    Clone search
    How to run post-decision automations
  • Anti-Money Laundering

    AML customer screening & monitoring solution
    Configure screening & monitoring settings
    Integration methods & API access
    Manual lookup & batch screening
    AML Data Sources
    Optimize screening with fuzzy search
    Brazil Sports Betting Compliance (SPA Check)
    Review customer screening hits
  • Case Management

    Case management overview
    Configuring roles & permissions
    Creating & managing alert triggers
    Handling and resolving alerts
    Conducting case investigations
    Filing regulatory reports
    Integrating & optimizing data flows
  • Device Fingerprinting

    Device Intelligence Overview
    What makes SEON's Device Fingerprinting unique?
    Device fingerprinting integration options
    Understanding the Hashes - Device Identification with SEON Device Intelligence
    Devices Intelligence Widget
    Get started with Device Fingerprinting Rules
    Block multi-accounting with Device Fingerprinting
    Residential proxy and VPN detection
    Understanding geolocation data with Device Fingerprinting
    Understanding behavioral data signals with Device Intelligence
    Remote access detection with SEON's Device Intelligence SDKs
    True Device ID - Device Identification with SEON Device Intelligence
  • Settings

    Upgrade your account to a paid plan
    Setting priority platform timeouts
    How to adjust Digital Footprint timeout
    SSO with Azure AD – Setup Guide
    SSO with Ping Identity – Setup Guide
    SSO with Okta – Setup Guide
    SSO with Google – Setup Guide
  • Machine Learning

    Machine Learning Overview
    Activate blackbox scoring
    Whitebox Machine Learning
    Blackbox Machine Learning
    Understanding a confusion matrix
    Email clusters
    Network Scores in Advanced Digital Footprinting
    Feedback Loops & Label API: Labeling and feedback best practices
  • SEON for Shopify

    Quick Start Guide to SEON for Shopify
    Tweak your SEON for Shopify settings
    Customize your risk appetite with SEON for Shopify
    Capture Shopify payments with SEON
    Chargeback management for Shopify
    Hold the order fulfillment in Shopify
    Cancel risky Shopify orders automatically
    Checking orders with SEON for Shopify
    SEON’s Shopify admin extensions
    How to send custom order information to SEON
    Shopify FAQ
  • Whitepapers

    Manual processes - Fraud Investigation
    Dynamic Friction - Bringing Pre-KYC into the mix
    SEON Compliance Whitepaper
    Build a machine learning model using SEON data
    How to make the most out of your machine learning model
  • FAQ - Frequently Asked Questions

    Sandbox FAQ
    Billing and pricing FAQ
    Admin Panel FAQ
    Rules FAQ
    Features FAQ
    Miscellaneous FAQ
    AML API
    Lists and flagging
    Integration
    Geofence API
  • Legal and Compliance

  • Product Changelog

    Product changelog

Rules FAQ

  • Is there a limit of sentences that can be added under the same rule?

  • Do you have a manual that describes all the rules?

  • Is there any way we can use SEON to classify players by risk? For example, is there a risk classification system that already exists within SEON?

  • What happens if I have a rule that sets the State to Review and at the same time I have a rule that sets a score? Does the State rule override the Decline from the score?

  • Should we send in all transactional information that we capture, including failed deposits?

  • I have a rule that only modifies the score, not the state. Is there a way to test it?

  • Is there a quick way to duplicate rules?

  • Does SEON help with self-exclusion?

  • How can I filter for transactions by a specific rule they triggered?

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