Admin interface

Navigation overview

ID verification page: List, filter and search all verification sessions

Session page: Overview of a single verification session (open by clicking an item on the list page)

• Summary tab: Detailed overview of session data
• Activity tab: List of past sessions for the current verification subject (based on user ID)
• Duplicates tab: List of sessions in which the system detected data reuse
• Raw data tab: Raw session data (original input from SDK + first webhook payload)
• Analyst log tab: Admin user activity log affecting the current session

Settings page

• System category
  • ID verification: ID verification-related settings (session templates currently)
  • Configuration: IDV webhook url
• Organization category
  • API license keys: Manage IDV license keys

Logs page: A list of admin actions that have been logged.

IDV Settings

Navigation: Settings/ID Verification

The IDV Settings page allows administrators to manage verification templates. Here, you can view a comprehensive list of existing templates, each detailing the included verification steps. Templates specify whether steps such as document verification, proof of address (POA), selfie checks or age verification are required. If a template does not have an age limit, it indicates that age verification is not enforced.

Administrators can create, edit or delete templates to customize verification processes. However, the default template is protected and cannot be removed. Each row of the template list includes icons for editing and deleting, found at the end of the row.

Each type of verification can be enabled or disabled independently, and an age limit can be selected from a drop-down menu for the document check if needed.

It is important to note that deleting or updating a template may impact or break all integrations that rely on the template's ID.

To perform a face match check within selfie verification without running a document check, the you must either provide a reference session ID or upload a reference image before the session starts. Without this implementation, face matching will not be performed, and the selfie verification will result in a declined status.

ID Verification

The ID Verification section displays all sessions linked to the admin account. This comprehensive list allows administrators to export data and manage session statuses, which can be set to “approved” or “declined”. The described actions can be done on the selected sessions in case of multiple selections. If no sessions are selected, the export returns the first 5000 rows from the list.

To export data, use the Export button in the header. Status changes can be made using the traffic-light icon in the bottom-center popup bar after selecting some rows.

To efficiently navigate and locate specific sessions, several filters are available, including status, type, result, document type, issuing country, platform (web, iOS, Android) and date. Filtering and search options persist between page reloads and can be shared by copying the full URL from the browser’s address bar.

To create a pre-configured (”unique”) session for later completion (with a shared verification link), administrators can select a template and, if needed, input optional details like an email, reference ID or user ID. Once configured, a one-time link is generated. This allows the verification to be completed using the chosen template within its validity period (1 week).

For data export needs, the session list can be downloaded in CSV format via the Export button. The exported file will contain all sessions that match the current filtering criteria. Data points for sessions are session id, session status, session type, session creation date and time, session creation method, user id, user name and webhook payload(s) sent to the customer for the given session.

Session summary

Navigation: ID Verification/Session/Summary

The Session summary page provides detailed information about a specific verification session. By selecting a session from the list, administrators can access a comprehensive overview that includes the general summary, a timeline of events, document verification details, selfie checks and proof of address information. More info about the checks can be seen when hovering on the specific check.

The status of the session can be updated directly from this page by using Change status button, either to Approved or Declined, to reflect the outcome of the verification. Some matches, like hand presence or name match, will not affect the overall result. These items are here just to flag some discrepancies.

Session Activity

Navigation: ID Verification/Session/Activity

The Session Activity section offers a detailed log of all verification sessions associated with a user (user_id provided by the SDK). This log allows administrators to track session interactions and monitor activity for auditing and review purposes.

Duplicates

Navigation: ID Verification/Session/Duplicates

This section lists all the possible duplicates of a given session detected by the service, including basic session details and information about the matching data points of previous verifications. If there are no duplicates detected, the Duplicates tab itself is not displayed.

Further details of a related session can be inspected by clicking on a row of the table, which will open the Session Summary page of the duplicate.

It is possible for administrators to mark suggested duplicates as false match (and to later “unmark” then at any time) if they consider it appropriate. This can be achieved using the “Mark as false / true match” menu option for each displayed row.

Duplicate sessions can be exported in the same way how the export function works on the ID Verification (session list) page with one key difference: the included sessions will be the ones displayed on the Duplicates tab which are not marked as false matches. Data points will be the same.

Raw data

Navigation: ID Verification/Session/Raw data

The Raw Data page provides a detailed view of the verification’s technical information. It includes the original input data from the verification process, presented in JSON format. Additionally, the page displays the first sent Webhooks payload, also in JSON format, offering transparency and access to raw verification results.

Analyst Log

Navigation: ID Verification/{SessionId}/Analyst log

The Analyst Log records all actions taken on a session. This list includes logs generated whenever a session is accessed or when its status is modified. These logs serve as an audit trail, ensuring that administrators can trace all actions performed on each session. Possible events can be found on the Admin actions page.

User activity log

Navigation: Logs/User activity log

This page shows all the actions taken on admin. You can sort and filter these actions by type and user. You also can export the list of actions.

This system logs user activities to track interactions with the platform. Logged actions include authentication events, data access, modifications and status changes.

The Export function allows users to download a list of sessions in CSV format for reporting or record-keeping purposes. The exported data reflects all sessions currently visible in the session list, based on the applied filters.

Exporting the session list

1. Navigate to the Session List page.
2. Apply any relevant filters using the available filter options (see below).
3. Click the Export button located at the top right of the session list.
4. A CSV file will be generated and downloaded containing all sessions that match the current filters.

Available filters

To narrow down the set of sessions to be exported, the following filtering parameters may be applied:

• Status: Specifies the session status
• Type: Indicates the type of session
• Evaluation results: Refers to the result of the evaluation performed on the session.
• Last updated: Filters sessions based on the most recent update timestamp.
• Document type: Filters by the type of document associated with the session.
• Platform: Identifies the platform from which the session was initiated (e.g., iOS, Android, Web).
• Issuing country: Filters based on the country that issued the document.

Only those sessions that meet the specified filter conditions will be included in the exported file.

Data Fields Included in the Export

The CSV export will contain the following data fields for each session:

• Session ID
• Session Status
• Session Type
• Session Creation Date and Time
• Session Creation Method
• User ID
• User Name
• Webhook Payload(s): Payloads transmitted to the customer in relation to the session