Sandbox related questions can be found here.

Sandbox FAQ

What is the difference of `id` and `seon_id`?

Do you have a test environment?

If we manually flag a group of IPs under our demo account, will they be flagged in the entire system? And will they be flagged when the system goes live?

Is there a limit on characters during rule creation?

What is a data breach?

Billing and pricing related questions can be found here.

Billing and pricing FAQ

Do we have to pay for each invocation of the SDK method?

Does using the Device fingerprinting module come with an additional cost?

Technical FAQ

Where can I see all the input fields, are there any examples? Can I add custom fields as well?

Is there a possibility to edit a record at blacklist (for example to add a comment)?

How can we integrate a third party identity verification software in SEON?

Do you use any 3rd party providers for email/phone data enrichment?

What is the JavaScript CDN?

Our servers are located in North America, do you have a mirror nearby?

Would I be able to initiate a Fraud API call client-side?

Is it enough to use JS seon.saveSession once per call?

What is an open port, how can it help detecting fraud?

Do IP addresses need to be whitelisted for API access on SEON?

Where can I get the license_key I need?

We're getting a lot of "All APIs +Device, normal Fraud API calls for deposits and withdrawals", but not many "Email+Fraud API+Device". Why is that?

Can you provide a CSP-Settings which is needed to be done here for your script to work properly?

If we send a transaction to SEON, will it appear immediately in the dashboard or is there a delay?

Should we send session_id alongside with the session or can we ignore the session_id and not send it?

How is the card hash calculated? What data is fed into the hashing?

What is the average time for responses? Do you have such statistics?

What is the maximum timeout for both APIs? (Fraud API & Phone API)

Where can I find our API key?

How long does it usually take for the JSAgent to load?

Does the JS Agent v4.0 work with the Fraud API v1.0?

Does it cost extra to use the 'include' parameter to receive additional API information (history, flags, id)?

One of your API endpoints is asking for password_hash. How important is this and what would you expect the method of hashing the password is?

How does the PUT endpoint work?

Is there a way to get raw data that SEON has received or stored?

How is the user ID generated?

Is there a difference between sandbox and prod key?

We are currently using v1 of the Fraud API. Is there any good reason to upgrade it to v2?

What would be the current equivalent of email_details.email_exists?

What is the name of the purchase and registration API methods?

Is it possible to use the same key for 2 different websites, if so what are the differences between using the same or a separate key?

Should the AAP be called by API or by the backend system?

Should the seon.saveSession() be called in order to get the fingerprints for a successfully configured session_id with the Javascript agent?

Do we leave the public key on JS v4, that we are using on the v3?

If we would like to check transactions in crypto currencies, is it possible to send transaction_amount as xx.xxxxxxxxx (lots of digits after .)? And transaction_currency like BTC, etc.?

Device info is not being picked up for certain customers and transactions. Is it because the device info call is made after the Fraud API-call on customer registration or sign in?

Can we provide our merchants the possibility to mark transactions with the Label API directly?

What is the "Label API" used for?

If we use SDK on app side instead of JS agent, should we send true for 'javascript' in Fraud API call?

What action_type is the best to use when a user adds a new email address to their account?

Is there a built in API against spamming in SEON? What do we do in the case of API abuse on the frontend?

How long do you store data as default at SEON?

How is encryption handled in SEON?

Questions and answers about the Sense admin

Admin Panel FAQ

How can I report a disposable email address/domain?

How do I use the manual page & batch testing?

How do I set up rules?

Does the interval of 1 month during rule creation equal to 30 days?

Rules FAQ

Is there a limit of sentences that can be added under the same rule?

APIs FAQ

Unauthorised access, account hacking/takeover, whatever you call it, it is a nuisance. How can you prevent it?

Is there a limit as to how often checks are performed?

What is the maximum length of request parameters?

What should the 'device_id' contain and is it a mandatory field?

Which version value should we use for the different APIs?

In order to obtain the most accurate fraud score does having the card details make a big difference?

Does SEON track virtual numbers and disposable, temporary phone numbers?

What are harmful IPs?

How many digits can you check for Card BINs?

Device Fingerprinting FAQ

What happens in case the device fingerprinting module is called yet no session payload is sent in the request?

What devices are included in the Device Fingerprinting feature?

What does SEON look for to check spoofing under suspicious browser profiles?

What makes certain browsers high-risk?

Which browser extensions can I use to test the device fingerprinting module?

How do you decide which browsers are fraudulent?

Features FAQ

Is it possible to leave a comment when bulk uploading a blacklist file?

How can I whitelist a user?

Where can I see if a DECLINE transaction was reviewed?

How can we configure 2 different webhooks for test & prod?

While there is an IP or Email score greater than 0, the amount is not added to the total of the Fraud score, how is this possible?

What is a normal list?

We would like to store the user_id in order to have it as a reference later, how should we do this?

Is there an easy way to duplicate rules?

If the email, which is already known to us, had been labelled as a fraud by some other merchant, would we get any notification about that?

Does SEON support IPv6 addresses?

How often is the IP database updated?

Is SEON capable of providing a fraud score for a user without us passing an email address?

What are some examples for the line: "Fraud Prevention service Fee (Fraud+Email requests in March): Email+Fraud API" ?

How we should use Fraud API if we need device data only?

I am trying to filter for all transactions that have triggered a specific rule. Do I have to use the "applied rule" sub-filter? I am trying to filter for all transactions that have triggered "User's user_address_hash". 

How does password_hash matching work?

Can you monitor PoS and ATM transactions?

Are you able to sort the results by Score successfully once the filter is applied?

Can you confirm how the 'total amount saved' is calculated in the dashboard?

Is there a way to delete a file uploaded to blacklist/whitelist?

Is it possible to change the transaction presentation list view without having privilege to the general settings change?

Is there a way to see applied rule statistics not only for the most used rules, but also for a certain rule?

Can we somehow recover data from our transactions?

Miscellaneous FAQ

What is 2FA and how does it work in SEON?

What is public data and how does SEON use it?

How do we verify if a social profile is real and not just a newly created holding account?

How easy is it for fraudsters to adjust their techniques around SEON's fraud detection solution?

Do you support LDAP user authentication?

FAQ

Billing and pricing FAQ

Do we have to pay for each invocation of the SDK method?

Does using the Device fingerprinting module come with an additional cost?

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