Session management and configuration

Proper session management is key to a smooth user experience and reducing abandonment, while thoughtful configuration helps you fine-tune your risk strategy.

Understanding these components is key to fine tuning your verification workflow, reducing abandonment rates and making data-driven decisions to fine-tune your risk strategy.

SEON provides a robust session management system to handle the entire lifecycle of a verification.

Pre-initialized sessions

You can create verification sessions in advance and share a unique, secure URL with your users. This is ideal for asynchronous workflows, such as sending verification links via email or SMS.

• 7-Day validity: Sessions remain valid for 7 days, giving users ample time to complete the verification.
• 5 retries: Users are allowed a maximum of 5 retries within a single session if they make a mistake.
• Saved progress: If a user is interrupted, their progress is automatically saved, allowing them to resume where they left off.
• URL recovery: If a user loses their unique link, it can be re-copied from the session details page in the SEON Admin Panel.

Session transfer

To ensure a seamless experience, SEON automatically handles cases where users start on an incompatible device (e.g., a desktop computer without a camera).

1. A QR code is automatically generated on the desktop screen.
2. The user scans the QR code with their mobile device, creating a transferred session that is valid for 1 hour.
3. The mobile session resumes at the exact step where the user left off.
4. Once the mobile verification is complete, the results are automatically synced back to the original session and the user can continue on their desktop.

Session outcomes

Upon completion, every verification session is assigned a clear and actionable outcome. The primary statuses are:

• PENDING: The verification process is currently in progress.
• APPROVE: All required checks were successfully passed.
• REVIEW: The system could not reach a definitive conclusion and the session requires manual review.
• DECLINE: One or more checks failed, indicating a high risk of fraud or a non-compliant user.
• ABANDONED: The user started the verification process but did not complete it within the allowed time.

SEON's verification engine is highly configurable, allowing you to tune its performance to match your specific risk appetite and user base.

Match level thresholds

You can adjust the sensitivity for individual checks within SEON:

• Liveness threshold: Controls the strictness of the anti-spoofing detection. A higher threshold is more secure but may be more sensitive to poor lighting or camera quality.
• Face match threshold: Sets the minimum similarity score required for a successful biometric match between the selfie and the ID photo.
• Document check thresholds: Adjusts the sensitivity for detecting photocopies, screen captures and other signs of forgery.

Configuration principles

Follow these principles when tuning your settings:

1. Start with defaults: SEON's default thresholds represent a balanced approach to risk and user friction and are a great starting point.

2. Loosen cautiously: If you relax a threshold, document the reason and monitor the impact on your metrics. Avoid making multiple changes at once.

3. Consider per-market tuning: Document quality can vary by region. You may need to apply slightly different thresholds for markets with older or lower-quality identity documents.

4. Monitor for drift: Fraud patterns and user behavior change over time. Regularly review your metrics to ensure your configuration remains effective.

Our team can assist with any tuning your organization requires. Reach out to your account manager to adjust your current setup.

Operational metrics to track

Focus on these actionable metrics to guide your tuning decisions, rather than abstract academic measures like FRR/FAR.