Support

Get help, access documentation, and contact the SEON team. The Support page within the SEON Shopify app provides quick access to all help resources.

Visit our website

Access articles, ebooks, and webinars on the SEON website.

Knowledge base

User manuals and guides for the SEON Admin Panel features and data interpretation.

Technical support

• Via SEON Admin Panel — Contact support directly through the Admin Panel
• Via Email — Reach out to support@seon.io

Getting help

• Advanced rules and scoring — SEON Admin Panel Scoring Engine
• Account and billing questions — Contact support@seon.io
• Chargeback management setup — Contact your merchant success manager
• Custom billing plans — Contact support@seon.io
• Bug reports or technical issues — Contact support via the SEON Admin Panel

Useful links

• SEON Admin Panel — Access the full SEON platform (link available from the Shopify app Dashboard)
• Shopify App Store — SEON Fraud Prevention listing
• SEON Website — Product information, resources, and company information